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SIP Trunk Call Manager gives your business a feature-rich, centralised inbound call management service via an easy-to-use web portal and handy app. This offers outstanding business continuity as standard. Consolidate all your numbers onto a single platform and take advantage of powerful reporting to help you manage peak time resources. Ideal for organisations who need to keep an on-premise PBX looking for the features of a hosted/cloud telephone system.
Time / day of week routing
Sophisticated call routing plans for time/day of week - schedule routing in advance according to business hours and call handling preferences
Snapshot Management Information Statistics (MIS)
view call handling performance at a glance and monitor inbound call handling efficiencies
‘One Touch’ Business Continuity
Pre build designated Business Continuity call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate business continuity in the event of office evacuations
queue incoming calls on a destination number to assist with call handling during peak busy periods. End user configurable announcements, breakout and overflow options. Live queue stats enable effective queue management
demonstrate excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a call back
online access to comprehensive call statistics which enable informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details
Push reports - advanced statistics via email
provides recipients with full or summarised advanced statistics reports via email for daily, weekly or monthly periods
Our SIP Trunks are integration tested and approved to interoperate with Skype for Business, allowing you to directly connect to the platform to make external calls.
SIP trunking is now a mature service enjoyed by thousands of UK organisations and this alone is testimony to the reliability of SIP. It can even be used with existing ISDN connections for a smooth transition.
Cloud voice or hosted telecoms means the entire telephone system is in the cloud. SIP trunks are used to connect a traditional on-premise PBX.
Excellent and compariable with ISDN call quality.
Yes - it is simple to port numbers over to your SIP service.
A SIP Trunk is a virtual phone line that connects your phone system to the public telephone network. It sends the data over a data network, instead of over an ISDN circuit. SIP Trunks can be used instead of ISDN circuits to carry all of your telephone calls, or in conjunction with an ISDN circuit to provide a resilient telephony solution
That depends on how many simultaneous calls you expect to take place at one time. Obviously, this will depend on your business. If you’re running a call centre it could be one SIP Trunk per operator. For more typical companies, you’d usually have one SIP Trunk for every 5 or 6 phones.
Yes when set up correctly. The data connectivity over which the SIP Trunk runs needs good reliability.
"Our supporters are at the core of everything we do and we want them to have a great experience when they contact us. Easy Networks understood our challenges and provided a call centre with an extensive set of tools so we can understand trends which are invaluable for resource planning. Easy Networks certainly live up to their name and we would recommend them as a communications partner."AFC Bournemouth
"EASY Networks came up TRUMPS for our company - Excite Recruitment. They were timely, communicative, professional, charming, helpful and did a great job with the transferring of our phone lines from an old office to a new one. They took the pain out of the trouble we had before with British Telecom. EASY Networks are available on the phone as and when you need them. It's superb to work with people whom care, are polite, courteous and follow through. They get 5 GOLD stars from me."Excite Recruitment
"I would like to say a big thank you to your team for their work in the last two weeks, I know the condition where dreadful on some days but they still worked through to meet our deadlines. Many thanks again for everyone involved."Brittany Ferries
"We had lost our faith in all telecoms companies. Easy Networks approach was refreshing and they delivered exactly as they had promised. They have displayed reassuring expertise and an outstanding level of customer care. cloud Voice works beautifully across our two sites and is a great cost effective solution."LST Projects
"We trusted Easy Networks to look after all our network and telecoms when we relocated premises. They did a fantastic job and worked with us right through the transition and telecoms upgrade. Their commitment and support have been outstanding and we would recommend them."Ty UK
"I would like to pass on my appreciation for your service from initial quote to arranging labour and the general assistance of your operatives in completing their work. Easy Networks hasleft a very good lasting impression on me with this project and I will be passing this on to other PMs and engineers in my office."Lorne Stewart PLC