Cloud Voice

Cloud Voice from £12 per month

  • Take control of your telecoms using the Intuitive web portal. Make changes instantly without the need for specialist support.
  • Transform the way you work with the most reliable, flexible, scalable, feature rich telecoms solutions on the market. Provided and supported by your local trusted telecoms experts.
  • Total visibility with powerful insights into usage and volumes.
  • Pay as you growand add or remove users almost instantly, from two users to thousands.
  • Keep your money in the bank! no large capital outlay, no expensive support costs maintaining an aging system.
  • Save money by eliminating costly line rentals and call charges.
  • Ultimate reliabilityand guaranteed call quality using our secure, ultra-resilient, stable platform.
  • Your office everywhere experience total agility as your team stay connected on any device from any location so need never miss a call again.

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“telecoms the way it should be”

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cloud Voice Standard Inclusive
Monthly user subscription £12 £15
Minimum term 3 months 3 months
Full PBX functionality
Voicemail to Email
Intuitive administration from any browser
Call Logging
Call Recording (a) (a)
Auto Attendant
Remote Working
Reporting dashboard
Free handset (on 3yr term)
Call Centre module (b) (b)
Calls to 01,02,03 numbers Free Free
Calls to UK mobiles 3p per min Free
Dedicated UK Helpdesk

(a)charges apply for storage used
(b) optional, additional charge applies
(c) with softphone / mobile app only

cloud Voice Feature Description Standard Inclusive
Account codes Enables the tracking of calls made to external parties by prompting users for an account code prior to making a call. Account codes are managed by the administrator of the Company and can be 2 to 14 digits in length Account codes can also be implemented on a per call basis in which users have the option to enter an account code by calling the feature access code prior to a call. Once these codes have been used they will appear on your Easy Networks Invoice. Please note you can’t have Accounts codes activated whilst authorisation codes are in use
Ad Hoc Conference Enables the ability to invite other participants to a call creating a conference call. Maximum number of participants. 4 4
Advanced Call Recording This feature enables the administrator to search for up to 3 months' worth of recordings. They can download up to 1000 inbound & 1000 outbound recordings in one go and up to 1000 recordings can also be deleted at once. Optional Optional
Anonymous Call Rejection This feature enables a user to reject calls from anonymous parties who have chosen not to present their number. By implementing this service the caller will receive a message stating that the applied number is not receiving anonymous calls.
Authorisation codes Performs an authorisation of calls made to external parties by prompting a user for an authorisation code prior to making a call. Calls will not be connected unless a valid code is entered. Authorisation codes are managed by the administrator of the Company and can be 2 to 14 digits in length. Please note you can’t have Authorisation codes activated whilst account codes are in use.
Automatic Call Back This feature enables a callback to be set when calling a user within the group, if a busy tone is received.
Busy Lamp Fields Busy Lamp Fields allows a user to monitor a defined extension by the colour of the lamp of the line key assigned. It also acts as a speed dial which when pushed will call that extension or user.
Call Admission Control This feature provides the ability to limit the number of external calls that can be made.. This can be implemented to ensure that the bandwidth that has been scoped for external calls from a customer’s site is backed up by a call control to avoid quality issues.
Call Centre An extension to the cloud Voice platform, this add-on service enables businesses to easily manage their call centre environments, boost productivity of call centre agents and the overall efficiency of their call centre and help them deliver a first-rate service to their customers. Additional Licences that can be ordered are; Call Centre Agent, Call Centre Agent Client, Call Centre Supervisor Client Optional Optional
Call Forward Always Allows a user to redirect all incoming calls to an alternative destination. Users have the option to activate and deactivate this service through dialling a feature access code or configuring the service via their web interface.
Call Forward Busy Allows a user to redirect calls to an alternative destination when an incoming call encounters a busy tone. Users have the option to activate and deactivate this service through dialling a feature access code or configuring the service via their web interface.
Call Forward No Answer Allows a user to redirect calls to an alternative destination when an incoming call is not answered within a specified number of rings. Users have the option to activate or deactivate this service through dialling a feature access code or configuring the service via their web interface.
Call Forward Not Reachable Allows a user to redirect calls to an alternative destination when an incoming call cannot route to the intended user, e.g. faulty line.
Call From Anywhere (Remote Office) Provides the ability for the user to define a location i.e. hotel room, where they can receive and make calls, whilst out of the office. This feature works through re-routing incoming calls to the defined destination.
Call Log/History (Top 10 missed, received, dialled) Provides the user with a short term view of both incoming and outgoing calls, and the relevant results of each, through easy to use and interpret graphs displayed on the dashboard of the service.
Call Me Anywhere (Twining) Allows the user to define one or more locations that can be used as extensions to the user’s desk phone. These locations when defined and activated would also ring at the same time as a desk phone when an incoming call is delivered.
Call Notify by Email Provides the ability to define which call types you would like to be notified about via email. This could range from missed calls during business hours through to outgoing calls from devices which should be locked or out of use.
Call Park Enables a call to be parked and retrieved from another phone within the same Call Park group, through using the relevant feature access codes and user extension.
Call Pickup Enables an incoming call to be picked up by another user within a Call Pickup group, through using the relevant feature access code and user extension. If there is more than one call ringing within a Call Pickup group, the call that has been ringing the longest will be retrieved.
Call Return Allows a user to call the last party that called assuming a CLI was presented, regardless of whether or not the call was answered.
Call Recording Inbound and Outbound Provides the ability to record calls both inbound and outbound, over users, hunt groups and auto attendants, so that the recordings can be accessed later. Additional charges are applied to the maximum storage used within each month. Optional Optional
Call Recording Pause and Resume If a user is recording a call, with sensitive data that does not need to be recording, then a user can pause the recording and resume when they are ready. An example of when this could be used is credit card payments being taken over the phone.
Call Transfer Enables a user to redirect a ringing, active, or held call to another number or directly to voicemail. Prior to forwarding the call a user can choose to answer it and put the caller on hold whilst they contact the 3rd party to be transferred to.
Call Waiting Provides sight of additional incoming calls to the user’s device while the user is engaged on another call.
Calling Line ID Blocking Allows a user to block or allow their user identity (name and number) to be presented to a called party.
Calling Line ID Delivery (External) Allows a user to present their user identity (name and number) for external calls.
Calling Line id Delivery (Internal) Allows a user to present their user identity (name and number) for internal calls within the service
Calling Name Retrieval. Provides the ability to deliver a user’s name, as well as a number for calls made and received.
Calling Policy Enables an administrator to define the Calling Policies for both site and user to restrict or allow specific call routing, i.e. Call barring
Call Hold Allows a call to be put on hold for any length of time, whilst the user performs other activities.
Device Customisation This feature provides the ability to manage the available button roles against soft and line keys (and any associated side car) within the interface. This feature is permission driven allowing assignment to a user, or control by an administrator. Any selected programming within the interface would be maintained on the device through feature and firmware updates
Distinctive Ring Ability to set different ringtones for external and internal calls
Diversion Inhibitor Enables a user to prevent calls made being redirected again by the called party, i.e. redirecting calls to voicemail when trying to forward a call
Do Not Disturb Allows a user to set their phone to unavailable so that incoming calls are given a busy tone.
Group Paging Group Paging is a group feature that allows for unidirectional paging to a group of users by dialling a group paging directory number (DN) or extension.
Hot Desking Provides the ability for any user to login to any device assigned to their Company throughout all sites. A user can log in to a device through either activating the phone on supported devices. When activated that user will have the ability to make and receive calls as themselves, however programmed line keys or BLFs will only show when logged into their assigned device.
Hunt Groups Allows the delivery of incoming calls to users in predetermined and configured routing. Group administrators can choose from any of the following “Hunt” routing, and attach users and configuration as required :Circular – sends calls in a fixed order, Regular – sends calls to users in the order they are listed, Simultaneous – sends calls to all users within a group, Uniform – sends calls to the user who has been idle the longest, Weighted – sends calls to users based on a weighted % of calls to answer. Administrators can also define call waiting to enable calls from outside of the Hunt Group routing to be delivered and answered.
Instant Group Call Provides an instant conference bridge connecting all members within the group. When a member of the group calls the specific group number, all users will receive a call inviting them to join the group. Maximum 20 (members) + 1 (Dialler) (internal or external).
Last Number Redial Enables users to redial the last number they called through supported devices or through a feature access code.
Music on Hold Allows the administrator to setup and maintain audio files that can be used in various call scenarios (e.g. Call Park, Call Hold……..). These files can be recorded through supported devices or uploaded through saved files.
Music on Hold (user) Allows users to enable or disable music on hold on a per call basis, this service is especially useful when attending conference calls or similar where you may wish to put a line on hold.
Pre-set availability Profiles Allows a user to enable a predefined availability profile, in order to implement specific call routing. These are defined as:Available in the office, Available out of the office, Busy or Unavailable
Scheduling Allows the definition of set schedules for business hours, and other company specific events. These schedules can then be implemented over Auto Attendants or Hunt Groups to provide specific routing during set hours or days.
Selective Call Rejection Enables a user to define criteria to prevent incoming calls being delivered, i.e. a black list. This ranges from specific numbers, through to time of day and day of week.
Sequential Ring Allows a user to define a “find me” list of numbers that incoming calls will route to, sequentially. While the incoming call is routed, callers will hear comfort announcements, and can interrupt the search to leave a message. The user must set the number of rings after which the service will move on to the next number.
Site Admin Allows the creation of an administrator who will just manage a single site. This means the Company Admin will still have all the admin capabilities for a company and the Site Admins will have the following facilities for their respective sites within the company; Manage users, Device management, View and download recordings and View statistics.
Speed Dials Allows a user to define either 1 or 2 digit speed dials that can be made from their device to key external or internal destinations. Local speed dials can also be established.
Voice Messaging Enables voicemail services to be established either against users or hunt groups so that messages can be left and accessed by users.

Polycom VVX201


An affordable and reliable dual-line IP desk phone. Comes packed with features found in more expensive phones such as dual Ethernet, PoE support, speakerphone and headset operation. Durable and intuitive to use.

  • 132 x 64 pixel backlit greyscale screen

  • 4 programmable keys for lines or speed dials

  • 2 x Ethernet 10/100 and PoE support

  • Speakerphone and headset functions

Polycom VVX411

£150.00 (FREE with 36-month term)

A minor upgrade from the VVX410 which features a new and improved processor and memory upgrades for better performance.

One of the most intuitive handsets ever! This great mid range business media phone has it all and is our recommended handset. It has a wealth of features instantly available from the soft keys. You can program up to 10 extensions to show presence status and incorporate a headset button for hands free working.

  • 12 lines or speed dials

  • 3.5” colour TFT

  • 320 x 240 pixel resolution

  • Polycom HD Voice up to 7KHz on all audio paths

  • 2 x Ethernet 10/100/1000

Polycom VVX310


A slight upgrade to the VVX201 adding dual Gigabit Ethernet, additional keys for lines and speed dials and the support of VVX expansion units.

  • 208 x 104 pixel backlit greyscale screen

  • 6 programmable keys for lines or speed dials

  • 2 x Ethernet 10/100/1000 and PoE Support

  • Headset working mode with Echo Cancellation

  • Supports both VVX expansion units

  • Full duplex speakerphone with Acoustic Clarity Technology

Polycom VVX500


Performance business media phone, best in class desktop productivity and unified comms for busy professionals. Adds touch screen for faster navigation.

  • 12 programmable keys for lines or speed dials

  • 3.5" 320 x 240 pixel backlit colour touch screen

  • Polycom HD Voice

  • 2 x Ethernet 10/100/1000 and PoE Support

  • Headset working mode with Echo Cancellation

  • Supports both VVX expansion units

  • Full duplex speakerphone with Acoustic Clarity Technology

Polycom VVX Expansion Module


The Polycom VVX Expansion Module is an optimal solution for telephone attendants, and other "power users" who manage multiple simultaneous telephone calls on a daily basis.

  • 4.3 inch 480x272 pixel colour screen

  • 28 illuminated bi-color LED keys programmable line keys

  • 3 pages of keys, giving 84 in total

  • 2 x AUX ports (SPI) for connectivity and power propagation from the host

  • Legacy PoE support: Up to 3 modules powered by host phone (VVX 300/400/500 series)

Polycom VVX Colour expansion module


The Polycom VVX Color Expansion Module is an optimal solution for telephone attendants and other "power users" who manage multiple simultaneous telephone calls.

  • 4.3" TFT (480 x 272) LCD screen

  • 28 illuminated bi-color programmable line keys

  • 2 x AUX ports (SPI) for connectivity and power propagation from the host

  • 3 Page View soft keys to access additional contacts

Analogue Adaptor


This analogue Adapter from Cisco enables the attachment of any single line telephone such as a DECT cordless.

Smartphone App

£2.50 per month

The Android and iOS Apps enable users to make and receive calls on a mobile device, as well as providing access to key settings for their service. It provides all the same functionality as the desktop client, with the exception of Click to Dial and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi (e.g. in hotels).

Soft Phone

£2.50 per month

The Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the cloud Voice service to ensure that you can control your user account and handle calls efficiently, wherever you are. The Desktop Client can reduce the cost of entry to a hosted solution,as well as minimising telephony costs incurred whilst on the move or in different locations. New features such as Presence and Instant Messaging add to the core services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone.

Get in touch and speak with an Expert

Our telecoms experts are waiting for your call. They will carefully listen to understand your requirements in detail and only then will they recommend a plan that is right for you. They may tell you cloud Voice is not the right fit for your organisation and suggest an on-premise approach. They will explain your options for implementation and complete the call with a quotation. Our experts are not sales people and they will not badger you to purchase, techies are not built that way.

"telecoms the way it should be"

Call now on 0800 1313 100
All prices exclude VAT

Premier League Stadium Upgrade

"Our supporters are at the core of everything we do and we want them to have a great experience when they contact us. Easy Networks understood our challenges and provided a call centre with an extensive set of tools so we can understand trends which are invaluable for resource planning. Easy Networks certainly live up to their name and we would recommend them as a communications partner."

AFC Bournemouth

Telecoms Upgrade

"EASY Networks came up TRUMPS for our company - Excite Recruitment. They were timely, communicative, professional, charming, helpful and did a great job with the transferring of our phone lines from an old office to a new one. They took the pain out of the trouble we had before with British Telecom. EASY Networks are available on the phone as and when you need them. It's superb to work with people whom care, are polite, courteous and follow through. They get 5 GOLD stars from me."

Excite Recruitment

Portsmouth Ferry Terminal

"I would like to say a big thank you to your team for their work in the last two weeks, I know the condition where dreadful on some days but they still worked through to meet our deadlines. Many thanks again for everyone involved."

Brittany Ferries

Telecoms Upgrade

"We had lost our faith in all telecoms companies. Easy Networks approach was refreshing and they delivered exactly as they had promised. They have displayed reassuring expertise and an outstanding level of customer care. cloud Voice works beautifully across our two sites and is a great cost effective solution."

LST Projects

Office Relocation

"We trusted Easy Networks to look after all our network and telecoms when we relocated premises. They did a fantastic job and worked with us right through the transition and telecoms upgrade. Their commitment and support have been outstanding and we would recommend them."


campus extension - bay house school

"I would like to pass on my appreciation for your service from initial quote to arranging labour and the general assistance of your operatives in completing their work. Easy Networks hasleft a very good lasting impression on me with this project and I will be passing this on to other PMs and engineers in my office."

Lorne Stewart PLC