The Alcatel-Lucent can handle virtually anything you need it to do, in almost all environments. A popular choice for education and defense as it offers outstanding reliability and unbeatable value. The Alcatel-Lucent telephone system is the PBX of choice for organisations needing an affordable and robust telephone system.
Your Alcatel telephone system can easily scales as your needs evolve, starting with as few as five users, it affordably scales to three thousand users in multiple locations. Easy Networks are a certified supplier of Alcatel Lucent.
It’s no surprise that more than 800,000 companies and local authorities throughout the world have chosen an Alcatel-Lucent communication solution. It is one of the most cost effective, reliable and scale-able telephone systems, with many features such as customised customer greetings, centralised directory and account management & effective call routing. Suitable for use with analogue or VoIP connections which makes this on-premise telephone system the perfect choice if you’re not quite ready to move to internet based telecoms.
As part of the Alcatel-Lucent professional line, these IP phones are full-featured with integrated IP connectivity and telephony, bringing you the converged power of data and voice over IP. Besides its ability to support web-based business application, IP Touch brings you optimized design; high-resolution, adjustable color or grayscale displays; superior listening quality and ring tones; plus the freedom and connectivity of Bluetooth® wireless technology.
Your Alcatel gives you the choice and will work beautifully over traditional telephone lines or SIP. This makes this solution a great upgrade if your telephone system is aging but you’re not quite ready for IP telephony.
The Alcatel is one of the best value on-premise telephone systems. It can cope with anything you throw at it and rarely suffers failures.
Rest assured, the “IP” in Alcatel-Lucent IP Touch is fully secured against intrusion, eavesdropping or hacking. With its powerful armory, you benefit from the openness of an application, safe from the risk of outside attack.
Your caller is greeted by a message available in four languages offering easy to follow options. Customers on hold listen to music with waiting messages which reassure them that their call will be answered shortly.
Intuitive wireless handsets with headsets mean you are free to get on with your job and always be accessed. These terminals also enable full office communications services like call by name, call transfer, conference call and voice mail.
Thanks to the cellular extension option, your team can be reached on their mobile, or when combined with Pimphony, they can access company services such as call management, call filtering, voicemail and call logs as if they’re working from their desk!
Agents can access client information as they speak using a pop up functionality that displays past records on the caller.
Advanced and intuitive capabilities to boost Contact center agents’ personal efficiency including:
"Our supporters are at the core of everything we do and we want them to have a great experience when they contact us. Easy Networks understood our challenges and provided a call centre with an extensive set of tools so we can understand trends which are invaluable for resource planning. Easy Networks certainly live up to their name and we would recommend them as a communications partner."AFC Bournemouth
"EASY Networks came up TRUMPS for our company - Excite Recruitment. They were timely, communicative, professional, charming, helpful and did a great job with the transferring of our phone lines from an old office to a new one. They took the pain out of the trouble we had before with British Telecom. EASY Networks are available on the phone as and when you need them. It's superb to work with people whom care, are polite, courteous and follow through. They get 5 GOLD stars from me."Excite Recruitment
"I would like to say a big thank you to your team for their work in the last two weeks, I know the condition where dreadful on some days but they still worked through to meet our deadlines. Many thanks again for everyone involved."Brittany Ferries
"We had lost our faith in all telecoms companies. Easy Networks approach was refreshing and they delivered exactly as they had promised. They have displayed reassuring expertise and an outstanding level of customer care. cloud Voice works beautifully across our two sites and is a great cost effective solution."LST Projects
"We trusted Easy Networks to look after all our network and telecoms when we relocated premises. They did a fantastic job and worked with us right through the transition and telecoms upgrade. Their commitment and support have been outstanding and we would recommend them."Ty UK
"I would like to pass on my appreciation for your service from initial quote to arranging labour and the general assistance of your operatives in completing their work. Easy Networks hasleft a very good lasting impression on me with this project and I will be passing this on to other PMs and engineers in my office."Lorne Stewart PLC