Our dedicated UK helpdesk is available to all customers. Our experienced staff can assist with fault diagnosis, configuration changes and offer impartial advice about any technical issues. If our helpdesk is unable to resolve your issue remotely, we can arrange for a field based Engineer to visit you.0344 844 4488
If you require assistance, we may need to access your equipment by taking control of your desktop. Click the blue logo to download and run this small application, then tell us your unique identifier “Your ID” and we will connect. Don’t worry, you can see everything we do whilst we are in control. When you close the application, we get booted out automatically.!
A selection of self-help guides to familiarise yourself with your new systems. We keep things short and sweet so you can get the information you need to maximise the features of your new system.
We offer a range of subscription or pay-as-you-go support options to keep your systems in tip-top condition. Please contact us to discuss options.
"Our supporters are at the core of everything we do and we want them to have a great experience when they contact us. Easy Networks understood our challenges and provided a call centre with an extensive set of tools so we can understand trends which are invaluable for resource planning. Easy Networks certainly live up to their name and we would recommend them as a communications partner."AFC Bournemouth
"EASY Networks came up TRUMPS for our company - Excite Recruitment. They were timely, communicative, professional, charming, helpful and did a great job with the transferring of our phone lines from an old office to a new one. They took the pain out of the trouble we had before with British Telecom. EASY Networks are available on the phone as and when you need them. It's superb to work with people whom care, are polite, courteous and follow through. They get 5 GOLD stars from me."Excite Recruitment
"I would like to say a big thank you to your team for their work in the last two weeks, I know the condition where dreadful on some days but they still worked through to meet our deadlines. Many thanks again for everyone involved."Brittany Ferries
"We had lost our faith in all telecoms companies. Easy Networks approach was refreshing and they delivered exactly as they had promised. They have displayed reassuring expertise and an outstanding level of customer care. cloud Voice works beautifully across our two sites and is a great cost effective solution."LST Projects
"We trusted Easy Networks to look after all our network and telecoms when we relocated premises. They did a fantastic job and worked with us right through the transition and telecoms upgrade. Their commitment and support have been outstanding and we would recommend them."Ty UK
"I would like to pass on my appreciation for your service from initial quote to arranging labour and the general assistance of your operatives in completing their work. Easy Networks hasleft a very good lasting impression on me with this project and I will be passing this on to other PMs and engineers in my office."Lorne Stewart PLC